Refund policy

Return and Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our return and refund policy below.

14-Day Return for a Full Refund
If you are not completely happy with your purchase, you have the right to return the item within 14 days of receiving it for a full refund. To be eligible for a return, the product must be:

• Returned in its complete, undamaged packaging.
• In unmarked and as-new condition (unused, and without any signs of damage or alteration).

Please note that return shipping costs are the responsibility of the customer unless the item is faulty.

Faulty Products
If the product is faulty, you are entitled to return it at any time during the warranty period for a repair or full refund. Faulty products will be handled in line with UK consumer law, and your statutory rights are unaffected.

How to Return an Item
To initiate a return, please contact our customer service team with your order details. They will guide you through the return process.

Statutory Rights
This return policy does not affect your statutory rights under UK law, which include the right to a full refund or repair in the event of faulty goods.

If you have any questions or need assistance, please don’t hesitate to get in touch with us.

Thank you for choosing Union Audio